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frankzappa

CoWorx HIRING EVENT! Customer Service $12.50/hr! Immediate Start--Weekly Pay! 200+ Positions Available! CoWorx Staffing Services • Bethlehem, PA

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Job Description

Customer Service Representative (Call Center CSR)

Job Description

The CoWorx philosophy—Together We’re Better—embodies our commitment to working hand-in-hand with our clients and our employees. We are currently seeking several highly driven candidates for a Customer Service Representativeopportunity with a leading technology company.

 

This is a long term assignment for a motivated and quick learner who can combine both people skills and technical abilities to serve customer accounts. Our client is committed to internal career advancement. This is an exciting prospect for both entry level and experienced candidates to join a dynamic team and have access to ongoing training, support, and career growth opportunities.

 

Benefits

Our client offers great pay, training in a team-oriented environment. As one of our Agents, you will enjoy fun perks such as employee appreciation weeks, holiday and summer BBQ parties, monthly giveaways, and other special programs to rewards top performers throughout the year.

 

Other benefits of the Customer Service Representative role include:

 

  • Solid training prior to joining the live team        
  • Health Insurance available within 30 days of starting
  • Work in a state-of-the-art technology center
  • Enjoy a fun, clean, and social environment
  • Free Parking
  • Nearby public transportation stop
  • Full cafeteria serving hot and cold food
  • 5 paid holidays
  • Paid time off   

 

Job Responsibilities

As a Customer Service Representative, you will help existing customers understand their current services and solve any issues they have. You will offer them choices on new services during each inbound call. You will be responsible for meeting metrics, adherence, and QA standards. 
Other responsibilities of the CSR role include:

 

  • Answering customer calls and online chats
  • Performing basic data entry and account maintenance
  • Delivering exceptional customer service to build customer satisfaction & loyalty
  • Providing effective and timely resolution for a range of customer inquiries
  • Utilizing all resources and tools to troubleshoot and diagnose customer issues

 

Job Requirements

Job Requirements 
As a Customer Service Representative, you must be positive, energetic, and driven to be successful in a challenging and rewarding environment. You must be flexible and able to adjust to the quick and demanding changes of the business. You must be an excellent communicator with great phone etiquette and problem solving skills. You must be able to work well in a collaborative and team-oriented environment.

Other requirements of the CSR role include:

  • High school diploma or equivalent certification
  • Previous customer service, sales, retail, or related experience, preferred
  • Previous Call Center experience, a plus
  • Basic computer skills
  • Typing and data entry skills
  • Bilingual language skills, a plus
  • Must be professional, polite, and friendly
  • Flexible availability

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