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Frontline Station Support Officer New Zealand Police

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Frontline Station Support Officer

Waihi, Waikato District

Permanent, Full-Time

Salary Range $46,336 - $62,689

Job Requisition 8495



Will you help make New Zealand the safest country?


As a Frontline Station Support Officer, you'll be the first point of contact for members of our community when they come to the Waihi Police station. You will assist in non-emergency situations, completing reports of historic crime where police attendance isn't required immediately. You will also be providing the public with information or connecting them to the right people. That's why we're looking for people with excellent communication skills, who are keen to make a difference.


You'll thrive in this role if you are:

  • Resilient - you'll have a cool head when the pressure is on
  • A great listener and problem solver able to think on your feet
  • An excellent communicator and empathetic, but not a counsellor
  • Tech savvy
  • Positive - care about making a difference and keeping communities safe
  • A skilled typist - applicants may be required to complete a practical typing assessment to prove they can type at 50 words per minute


This is not your average customer service role. Every person that comes to the station is different, so you need to be able to think on your feet and deal with anything that comes your way. There may even be times you'll need to deal with critical events or emergency situations.


A 1.5 hour drive from Auckland and Hamilton and 45minutes from Tauranga; Waihi is located at the southern end of the Coromandel Peninsula and within close proximity to Waihi Beach. Waihi is a rural town with excellent community spirit. Waihi boasts a diverse group of businesses involved in a wide range of ventures, from tourism to dairy and dry-stock farming. There are a number of shops, cafes, restaurants, schools and local amenities to choose from. As well a thriving present-day community, the town and surrounding region has a rich and fascinating history which is popular for tourism and outdoor activities.


This is a great opportunity for someone to come and join the Waihi team and work in a rural station with rural challenges.


We are looking for an enthusiastic team member who is self-motivated and has the ability to work both independently as part of our high performing team.


Training will be given to the successful applicant.


Have you got what it takes? If so, click the applicable link below and apply today!


Skills and experience:

  • Working as part of a highly motivated, high performing and close-knit team
  • Developing and maintaining a wide range of positive relationships
  • An ability to multi-task and manage time effectively
  • A high level of self-motivation and initiative


The must haves:

  • New Zealand Citizenship, Australian Citizenship or New Zealand Permanent Residency
  • Excellent verbal and written English skills
  • Ability for you and your immediate family to clear police vetting
  • Reliable transport to get to and from work
  • Ability to work as part of a high performing, close knit team


Core competencies - Level 1 Individual Contributor:

  • Communicate
  • Deliver
  • Partner


For more information about the above core competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


To view the position description for this role, please copy and paste the following link in a new browser: https://www.police.govt.nz/sites/default/files/pd/05-2018/frontline_station_support_officer_5884.pdf


How to apply

If this position sounds like you, click ‘Apply’ now. You will be required to submit a Curriculum Vitae (maximum four pages) which provides an account of your relevant skills, experience and education. In addition, you must complete an application form telling us why you are interested in applying for the position and how you meet the core competencies of the role, using no more than 4,000 characters (with spaces) or approximately 600 words for each section.


Please note, if you are an existing Police employee (excluding Contractors) you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy please email the Panel Chair at Nigel.Sanderson@police.govt.nz prior to the closing date.


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