Academy Hiring Temporary At-Home Customer Service Associates

Academy Sports + Outdoors Hiring At-Home Customer Service Associates

Academy Sports + Outdoors is currently looking for an at-home customer service associate. This is a temporary position and all shifts are available. You must live in or around Katy, Texas.

Job Description For Temporary At-Home Customer Service Associate At Academy

Here is a look at the requirements and responsibilities of this position.

Education:

High school diploma or equivalent required
Work Experiences:

6+ months experience in a customer service related role required

Experience in an Omni Channel Contact Center environment preferred

Previous Work at Home experience preferred

Skills:

Team member must provide hardware setup to perform duties: definition of hardware for the Work@Home project consists of PC, two monitors, keyboard and mouse

Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally

Maintain the customer’s perspective as a driving force behind activities

Strong analytical, problem solving and creative thinking skills

Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized

Self-motivated and able to work independently and within a team setting

Knowledge of customer service principles and best practices

Proficiency with relevant computer applications (i.e. Microsoft Office Suite), including good keyboarding skills

Familiarity with Academy’s product lines preferred

Bilingual (Spanish and English speaking) a plus

Responsibilities:

Answer incoming customer contacts (calls, chats, emails) in a professional manner

Respond to customer inquiries through multiple channels, as needed

Research and troubleshoot problems and provide resolutions by using available resources

Provide customers with product and service information

Identify and escalate priority issues

Follow-up with customers, when necessary

Document customer contacts, as required

Develop a thorough understanding of Academy policies, procedures, and safety rules

Duties may change; team member may be required to perform other duties as assigned

Apply Today!

To apply for this job click here. And for more work-from-home jobs like this, check out our at-home job search page.

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