If uncomfortable managers avoid giving feedback, offering praise, showing vulnerability, providing direction, or communicating in general, they’re not helping the bottom line.
Poor employee performances will go unaddressed. Star performers won’t feel recognized. Employees may distrust their managers and not admit mistakes. Efficiency and productivity won’t be a good as they could be, and that’s money down the drain.
Here’s a startling statistic: Nearly 70% of managers are uncomfortable communicating with their employees. That number comes from a Harris Poll conducted on behalf of Interact, and it indicates that managers may at times shy away from doing basic management duties.
So, what can you do as an organization to unclog the lines of communication between employees and their management?
Provide skills training in needed areas
It’s possible that a manager may be uncomfortable communicating with employees because they’ve never really been taught how to do it. If that’s the case for any of your managers, teach them the communication skills they’re lacking. Coach your managers and give them time to practice their managerial skills. When they become more competent, they’ll feel more confident.
Manage Your Managers
Like any employee, managers need direction, guidance, and someone to hold them accountable. Do for them what they do for their subordinates.
Take Corrective Action
If a manager’s performance is having negative impacts on the company and guidance and training do not help, you may need to look at putting them on a performance improvement plan. This plan should have clear, attainable goals and a set timeframe for completion. If they improve, great, but if not, then it may be time for the next step.
Demotion / Termination
If the performance improvement plan doesn’t result in improved performance, it may be time to move the employee out of management. Employees who excelled as individual contributors may not do well in management, and that’s okay. They may be happier going back to what they were doing before, if that’s an option.
Management isn’t easy, and some of its duties will be uncomfortable no matter what. That said, the best managers don’t try to avoid unpleasant conversations when those conversations are needed. Because they’re generally comfortable with their managerial responsibilities, they’re able to face the more challenging moments with more confidence and conviction.
And, that helps your bottom line.